Return & Refund Policy

We offer returns on all approved orders within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item arrives defective, damaged, or incorrect.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@companionsco.com

If your return is accepted, we will send you instructions on how and where to send your package. The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

You can always contact us for any return question at info@companionsco.com

Return Address: 2579 Violet Blossom Dr, Tampa, Florida, 33619, United States

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get you refunded.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges:

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed and issued to the original payment method within 10 business days after your returned item has been received and inspected.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@companionsco.com