Refund policy
At Companions, we’re committed to providing you with high-quality pet accessories and toys. We want you to be completely satisfied with your purchase. That’s why we offer a 30-Day Satisfaction Guarantee.
If you are not fully satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund—no questions asked.
Return Process:
- Contact our customer service team through the contact navigation option on our website within 30 days of receiving your order.
- Return the product in its original condition and packaging.
- Once we receive the returned product, we will process your refund promptly.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Your satisfaction is our top priority, and we’re here to ensure a hassle-free experience for you and your pets!